ORDERS & SHIPPING POLICY

ORDERS

 You can view all order details by consulting the order confirmation e-mail that you will receive from us.

If you have an account, you can view all information by going to the Orders section.

SHIPMENT MONITORING

Your will receive a shipment confirmation e-mail from us containing the tracking information supplied by the carrier, which you will need to monitor the delivery. Within 24 hours of shipment, you will have the first updated information.

DELIVERY TIMES & COSTS

 Please note that the timing may slightly change in certain periods of the year or due to causes of force majeure.

STANDARD SERVICE: 3-5 WORKING DAYS

  • Spain – 8€
  • Europe (EU countries) – 18€
  • Europe (non EU countries) – 35€
  • America – between 23€ and 26€ 
  • Rest of countries –  60€

 EXPRESS SERVICE: 2-3 WORKING DAYS     

  • Spain – 20€
  • Europe (EU countries) – 40€
  • Europe (non EU countries) – 50€
  • America – between 50€ and 55€  
  • Rest of countries –  75€

PROCEDURE FOR UPS DELIVERY

 A first delivery attempt will be made. If the carrier does not find anyone at the delivery address, they will leave a notice with their details and make another attempt.

If a second delivery attempt is still unsuccessful, the order will be deposited at an access point for you to pick it up. You will need to check the deposit site by checking the tracking details on the notice you receive from the courier service, or by contacting them directly, or by contacting us at info@esseria.com.

If you do not retrieve the order from the pickup point, the parcel will return to the warehouse after a few days and you will be refunded.

We recommend that you enter a mobile phone number in your data so that the forwarding agent can contact you easily.

UPS contact number: 902 88 88 20

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